Shipping & Delivery
This document exists to satisfy payment gateway requirements for digital goods. It is short because there is nothing physical to ship.
Last updated: 1 October 2026
1. Digital products only
PipelinePrep sells digital educational content only: practice quizzes, written explanations, and guided troubleshooting scenarios, delivered through the https://pipelineprep.in website.
We do not sell, stock, or dispatch any physical goods, merchandise, printed material, or equipment. No courier, postal service, or logistics provider is involved in fulfilling an order.
No shipping charges
There are no shipping, handling, or delivery charges. The amount you pay at checkout is the complete price, inclusive of GST (18%). No amount is added later for delivery.
2. How delivery works
Access to Premium content is granted electronically and automatically, normally within seconds of your payment being confirmed. There is nothing to wait for and nothing to receive by post or courier.
Delivery is complete when your Premium access is active. We confirm this by email, including your invoice number. That email, together with the order and invoice number it contains, serves as the delivery receipt for your order.
Access is granted to the individual account associated with the email address used at checkout. Plans are personal licences and are not transferable between people or accounts.
Access works from anywhere you can reach the website, so it is not limited to India. Pricing is quoted in INR.
3. If your access does not arrive
Delivery failures are rare, but if your Premium access is not active within a few minutes of payment, or the confirmation email has not arrived, please contact us and we will resolve it. In order of likelihood, the cause is one of:
- The confirmation email landed in spam or a promotions folder. Search for “PipelinePrep” and check those folders.
- You signed in with a different email address than the one used at checkout.
- Your bank shows a pending rather than completed payment. Access is granted once the payment settles.
- A payment notification did not reach us. Our refund policy requires you to contact us before filing a chargeback precisely so we can fix this quickly.
Email support@pipelineprep.in with your registered email address and payment reference. We aim to resolve delivery issues within one business day.
4. Returns and refunds
Because delivery is instantaneous and digital, our returns position is governed by the Refund Policy, which provides a 7-day money-back window on first purchases subject to a fair-use condition. That policy, rather than a physical-goods returns process, applies to all orders.