Refund Policy

We want you to be able to try PipelinePrep without financial risk. Here is exactly when we refund, and when we do not.

Last updated: 1 October 2026

1. The short version

If PipelinePrep is not working for you, tell us within 7 days of your first purchase and we will refund you, provided you have not consumed a material portion of the content. We do not ask you to justify your reason.

Our commitment

We will not ask you to sit through a retention call, and we will not make you argue with an automated system. Email us, include your registered email address and payment reference, and we will process the refund.

2. The 7-day money-back window

Who qualifies

The window applies to your first purchase on PipelinePrep. It is measured from the date and time your payment was confirmed, in Indian Standard Time.

What the window covers

Seven (7) calendar days from the purchase date. We review refund requests within 5 to 7 working days of receiving them. A request sent on day 8 is outside the window and cannot be refunded under this policy.

Condition: no material consumption

To keep this fair to everyone, a refund can be declined if a material portion of the Premium content has been accessed. For our purposes, material consumption is:

Attempting more than 20% of the Premium quizzes or Premium scenarios available on the plan, or
Attempting 10 or more individual Premium quizzes or scenarios.

Browsing the catalogue, reading topic descriptions, viewing previews, and playing any free content do not count as consumption of Premium material.

We ask first

If we believe a request falls just outside the consumption condition, we will tell you where you stand and give you the chance to withdraw the request. We do not quietly decline.

3. How to request a refund

Email support@pipelineprep.in with both of the following:

the email address on your PipelinePrep account, and
the payment reference, invoice number, or the last four digits of the card or UPI reference used.

You can also raise it from the contact page. A short note is fine. You do not need to write an explanation, and we will not ask for one.

4. How refunds are processed

Review window

We acknowledge requests within 2 working days and complete our review within 5 to 7 working days.

Method and timing

Approved refunds are returned to your original payment method. The time the money takes to appear depends on your bank or UPI provider, typically 5 to 10 working days after we submit the refund to the payment gateway. We cannot refund to a different account, card, or UPI ID than the one used for the purchase.

No cash refunds

Refunds are made only to the original payment method. We do not pay cash, bank transfer to an unrelated account, or gift card balances.

Gateway fees

Any non-refundable processing fee charged by the payment gateway or your bank may be deducted from the refund amount. Where we can recover such fees from the gateway, we return the full amount to you.

5. What happens to your account

When a refund is processed, Premium access ends immediately or at the end of the current paid period, whichever we agree with you. Your account, attempt history, and saved progress are not deleted, so if you purchase again later your history is intact. We may suspend Premium content access while a refund request is being reviewed, in which case you will be told.

6. Cases where we cannot refund

Renewals after the window. A second or later purchase is not covered by the 7-day money-back window, because the 7-day guarantee applies to a first purchase where you are evaluating the product for the first time.
Consumed content. Where the consumption condition in section 2 is met, we may decline a request. We will explain which threshold you reached.
Free content. Free-tier content is not a purchase and cannot be refunded. We do not charge for it.
Chargebacks. If you file a chargeback or dispute directly with your bank without contacting us first, we are generally unable to process a refund separately, and the bank process takes considerably longer.
Abuse and fraud. Accounts involved in payment fraud, refund abuse, account sharing for resale, or circumventing access controls are not eligible.
Partial refunds. We do not offer partial or pro-rated refunds on elapsed time. If your situation is genuinely exceptional, contact us anyway and we will consider it.

7. Disputes and chargebacks

Please contact us first. Most billing issues are a failed webhook, a duplicate charge, or a payment captured after a timeout, all of which we can resolve within a day. We would always rather fix a billing problem than defend a chargeback, which is slow and costly for you.

If you do file a chargeback, your Premium access may be suspended while the bank investigates. This is not a decision we enjoy, but it protects the platform against repeat disputes.

8. Changes to this policy

We may update this policy, and updated terms will apply to refunds requested after the change takes effect. Where we make a change that is more favourable to you, the new terms apply to your existing purchase.

9. Contact

Refund requests: support@pipelineprep.in.. Please include your account email and payment reference so we can act quickly.